Terms & Conditions

Terms and Conditions of Use – Veloré

– Returns, Refunds & Damaged/Faulty Products
To maintain transparency and ensure fair resolution, customers are required to record a clear, continuous, and unedited video while opening the package at the time of delivery.

The video must clearly display the sealed parcel, the unboxing process, and the condition of the product received. This video is mandatory for any claim related to damage, defect,  or incorrect items. Without valid video proof, no request for return, exchange, or refund will be accepted under any circumstances.

All claims regarding damaged, defective, or incorrect products must be reported within 48 hours (2 days) of delivery. Any request raised beyond this period will be considered invalid, and the product will be deemed to have been received in proper condition. No exchanges or refunds will be entertained after this timeframe. Veloré Perfumes does not accept returns on decants once delivered. 

However, if an incorrect product has been sent from our end, we will arrange a replacement for the correct item. Products sold as partials are filled based on accurate decanting records; slight variations may occur, and such items are strictly non-refundable and non-returnable. Replacements or exchanges are only applicable in the following cases:

•  Product damaged during transit
  
• Incorrect item delivered All eligible items must be unused, untampered, and returned in their original packaging. Any product that shows signs of use, tampering, or altered packaging—especially decants—will not qualify for replacement or exchange. Once an order is placed, it cannot be cancelled under any circumstances. Orders that have been shipped or are in transit are not eligible for refund. To initiate a valid request, customers must contact us via:
•  Email: velore.i.in@gmail.com
  
•  WhatsApp: 9321265413 (messages only) Include your Order ID and a clear description of the issue. 
• Approved requests will be processed, and replacement/exchange deliveries will be completed within 10-15 business days.

1. Introduction
1.1. These terms and conditions govern your use of the Veloré website (“Website”).
1.2. By accessing or using the Website, you accept these terms and conditions in full. If you do not agree with any part of these terms, you must not use the Website.
1.3. By registering on Veloré, submitting content, or using any Veloré services, you expressly agree to these terms and conditions.
1.4. You must be at least 18 years of age to use this Website. By using the Website, you confirm that you meet this requirement.
1.5. Veloré uses cookies. By using the Website, you consent to the use of cookies in accordance with our Privacy  Cookies Policy.
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2. Licence to Use Website
2.1. You may:

• (a) view pages on the Website;
  
• (b) download pages for browser caching;
  
• (c) print pages for personal use;
  
• (d) stream audio or video content provided by Veloré;
  
• (e) use Veloré services via a web browser, subject to these terms.
  

2.2. You may not download, store, or save any Website material unless expressly permitted.
2.3. The Website may be used only for your personal and legitimate business purposes.
2.4. You must not modify, edit, or alter any Website material without written permission.
2.5. Unless you own the rights, you must not:

• republish Veloré content;
  
• sell, rent, or sublicense content;
  
• publicly display content;
  
• exploit content commercially; or
• redistribute content.

2.6. Veloré reserves the right to restrict access to any part of the Website at its sole discretion. Circumventing access controls is strictly prohibited.
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3. Acceptable Use
3.1. You must not:

• damage or impair the Website;
  
•  use the Website unlawfully or fraudulently;
  
•  introduce malware or harmful software;
  
•  scrape, mine, harvest, or extract data without written consent;
  
• use bots, spiders, or automated tools (except search engine indexing);
  
• violate robots.txt rules;
  
• use Website data for marketing or solicitation purposes.
  

3.2. Data obtained from Veloré may not be used to contact individuals or entities.
3.3. All information you provide must be accurate, current, and non-misleading.
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4. Registration and Accounts
4.1. You may create an account by completing the Veloré registration process and verifying your email address.
4.2. You must not allow others to use your account.
4.3. Any unauthorised account use must be reported to Veloré immediately.
4.4. You must not use another person’s account without express permission.

5. User Login Details
5.1. You will either be assigned or asked to create a user ID and password.
5.2. User IDs must not impersonate another person.
5.3. Passwords must be kept strictly confidential.
5.4. Any password breach must be reported immediately.

5.5. You are responsible for all activity arising from failure to secure your login credentials.

6. Cancellation and Suspension
6.1. Veloré may suspend, cancel, or modify accounts at its sole discretion, without prior notice.
6.2. You may cancel your account through your account dashboard.
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7. Your Content: Licence
7.1. “Your Content” includes all materials you upload or submit to Veloré.
7.2. You grant Veloré a worldwide, irrevocable, non-exclusive, royalty-free licence to use, store, reproduce, adapt, and publish your content in connection with the Website and its services.
7.3. You waive all moral rights to the extent permitted by law.
7.4. You may edit your content where Website functionality allows.
7.5. Veloré may remove or modify content if these terms are breached or suspected to be breached.
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8. Your Content: Rules
8.1. Your content must comply with these terms.
8.2. Content must not be illegal, infringe rights, or expose Veloré to legal risk.
8.3. Content must not be:

• defamatory, obscene, or misleading;
  
•  infringe intellectual property;
  
• violate privacy or data protection laws;
  
• promote crime, violence, hate, or discrimination;
  
• be pornographic or sexually explicit;
  
• contain harmful instructions or spam;
  
• be abusive, threatening, or deceptive.
  

9. Limited Warranties
9.1. Veloré makes no warranties regarding accuracy, completeness, or availability of content or services.
9.2. Veloré may modify or discontinue services at any time without compensation.
9.3. All warranties are excluded to the maximum extent permitted by law.
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10. Breaches
10.1. Veloré may take action including warnings, suspension, permanent bans, IP blocking, legal proceedings, or account deletion.
10.2. Circumventing restrictions (including creating alternate accounts) is prohibited.
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11. Variation
11.1. Veloré may revise these terms from time to time.
11.2. Revised terms apply upon publication on the Website. Continued use constitutes acceptance.
11.3. Where required, express consent will be requested; refusal may result in account termination.
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12. Assignment
12.1. Veloré may assign or transfer its rights and obligations.
12.2. You may not assign your rights without written consent.
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13. Severability
If any provision is unenforceable, the remaining provisions remain valid.
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14. Third-Party Rights
These terms benefit only you and Veloré. No third party has enforcement rights.
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15. Entire Agreement

These terms, together with the Privacy & Cookies Policy, form the entire agreement between you and Veloré.
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16. Law and Jurisdiction
16.1. These terms are governed by Indian law.
16.2. Courts of India shall have exclusive jurisdiction.
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17. Statutory & Regulatory Disclosures
17.1. GST Number: [To be inserted]
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18. Our Details
18.1. This Website is owned and operated by Veloré.
18.2. Registered Office & Principal Place of Business: [To be inserted]
18.3. Contact Veloré:

•  by email: 
• velore.i.in@gmail.com / 
• +91-7710065413
  
• via Website contact form